Annual Price Change

Our guide will take you through the what, when and how of CPI plus 3.9% increases and how they’ll apply to your services.

What’s CPI?

The Consumer Price Index (CPI) rate is a figure released by the Office for National Statistics.

Will these prices apply to me?

These price increases will apply to you unless you are currently in a fixed price contract minimum term. If you are in a fixed price contract minimum term, these price increases will only apply to you once your minimum term ends.

Which prices will increase by CPI plus 3.9%?

Our broadband, ethernet, line rental, call plans and some call charges will go up in price in line with CPI plus 3.9% on or after 1st March every year from March 2022. Early termination charges will also increase in line with CPI plus 3.9%.

How will the CPI plus 3.9% price increases work?

On or after 1st March every year from March 2022, we’ll take the CPI percentage rate published by the Office for National Statistics in January of that year and add an extra 3.9% to the rate. We’ll increase the monthly price of broadband, line rental, call plans and call charges by the total percentage figure.

If the published CPI percentage rate is negative, we’ll only increase your prices by 3.9% in the relevant year.

The calculated increase will be rounded up to the nearest whole pence.

Where you buy more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately. The price increase is applied to the ex VAT price and if you receive a discount on your price, the increase will be applied to the discounted exclusive VAT price.

When will you tell me my prices are going up?

We’ll need to wait for the CPI rate to be published in January onwards to work out how it will change your price. We’ll always let you know before we increase our prices.

Does CPI plus 3.9% apply to fixed price contracts?

If you’ve signed up to a fixed price contract and you’re still within your minimum term, your service prices will not change during the minimum term of your contract.

If your fixed price contract minimum term ends (or has ended) on or after 8th June 2021, the below terms will apply when that minimum term ends:-

Your services will increase to the then applicable out of contract price set out in our Charges Schedule at that time; and
Your terms and conditions will include CPI plus 3.9% price changes. This means the price for broadband, line rental, call plans, call charges will be increased on or after 1st March every year from March 2022 by the Consumer Price Index rate of inflation published in January of that year plus 3.9%.

When your fixed price contract minimum term is coming to an end, we’ll send you an end of contract reminder and offer you an account review.

What about changes to call charges?

For any customer who signs-up or takes a new contract on or after 15th March 2021, early termination charges will also be subject to CPI plus 3.9% price rises on or after 1st March every year from March 2022.

What about changes to early termination charges?

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Can I cancel my contract because of these changes?

If we’re only putting up the price of broadband, line rental, call plans and call charges in line with the CPI plus 3.9% and you choose to cancel because of that, you’ll still need to pay any early termination charges if you’re still within your minimum term. This is because the amount we can increase your price by is fixed to any increase in CPI plus 3.9% and we’ll have made the price increase clear when you signed up and you’ll have agreed to it in our terms and conditions.

If we put up our prices for any other reason though, you might be able to end your contract early without paying any charges.